Support and status ​
Service status ​
app.codelotse.com/status shows whether the web app and API, the database, the job queue and event processing are working. It is public and needs no sign-in.
| State | Meaning |
|---|---|
| Operational | Working normally |
| Delayed | Working, but some work waits longer than usual |
| Unavailable | Not working |
Support access ​
Quavon's operations staff cannot see the data of your organisation. When you ask for help with a problem that needs a look at your data, Quavon requests support access, and an administrator of your organisation decides on the Hosted service page.
- A request names the support case and a duration of 15 minutes to 8 hours. It can be approved within 24 hours.
- Only an administrator of your organisation can Approve or Deny it.
- Approved access is read-only: the person can look at the administration views of the organisation, but cannot change anything or download an export.
- Every page they open is written to the audit log of your organisation.
- Revoke access ends it at once; otherwise it ends when the approved time is over.
Support access keeps working while the organisation is read-only, so you can always revoke it.
Contact ​
Write to contact@quavon.de. Report security vulnerabilities as described in the security policy, not by email to support.